Insurance Reinstatement

The team at Tierra have worked in and around the Insurance reinstatement industry for over a decade, and have developed a detailed knowledge of the specific demands and requirements of this area of the market.

we’re not just builders, we’re insurance claim management experts

Our repairs and reinstatement experience ranges from minor residential repairs, to full reconstruction of commercial and domestic properties after fire and flood damage.

The service we provide is aimed at satisfying the following key performance areas.

CUSTOMER SERVICE

We are a building company working in a customer service industry. We understand making an insurance claim is often a stressful time for policyholders due to circumstances, and also appreciate that we are working in a home, not a building site. The team at Tierra are sensitive and sympathetic to the disruption repair and construction work can cause, and aim to make the repair process as easy and stress-free as possible.

CUSTOMER SERVICE

We are a building company working in a customer service industry. We understand making an insurance claim is often a stressful time for policyholders due to circumstances, and also appreciate that we are working in a home, not a building site. The team at Tierra are sensitive and sympathetic to the disruption repair and construction work can cause, and aim to make the repair process as easy and stress-free as possible.

Customer Retention

We acknowledge our vital role in retaining policyholders for insurers. Our knowledge, expertise and professional approach makes Tierra the perfect partner during the claim cycle. We aim to provide an honest & transparent service, that is so exceptional that not only do we retain existing customers, but the policyholder’s will recommend both their insurance company and Tierra to new customers in the future

Claim Management

Our surveyors have the specific skills and knowledge to carry out full assessments on reinstatement claims, to provide complete transparency and allow accurate and informed policy decisions to be made.  We take time to investigate and present the most suitable and cost effective repair solutions, taking into account the unique factors of each individual claim.

Claim Lifecycle

We are fully aware of the commercial importance of reducing the average life-cycle a claim remains open. It’s Tierra’s goal to continue to work with insurers to drive down the overall claim costs and life-cycles, enabling the property to be returned to it’s pre-loss condition quickly and effectively, with minimum disruption to the policyholder.

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